Refund Policy

Cancellation of Unfulfilled Orders

1. Cancelling Fee

Gravity does NOT charge a cancelling fee for any cancelled orders before shipment and we will make a FULL REFUND of whatever we receive from the payment methods to our customer.

Please note, when we start a refund, most payment methods will return the transaction fee of the order as well, meaning that you get the same amount back, while some do not. If this is the case, the refunded amount will be smaller than what you paid.

To avoid any dispute, we will always make that clear through email before the cancellation takes effect.

2. Refunds

Once we receive a request to cancel an order from the customer, our customer support team will check the fulfillment status.

If the goods have not been shipped, the request will be automatically approved and a confirmation email will be sent to the customer.

Refunds will be processed and a credit will be applied to the customer's original payment method within 10 working days.

Price Match

1. Eligibility

We offer price match for orders placed through our official website within 14 days of purchase.

Conditions:
A. Requests must be submitted by the original purchaser.
B. Only pricing from our official website is eligible. Third-party or discount sites are not eligible.
C. Orders that have been invoiced or processed are not eligible for price match.

2. Refunds

To request a price match, please contact our customer support team with evidence of the price difference.

Once confirmed, we will issue a refund of the difference to your original payment method.

Return of Goods

1. Returning Charge

If a return or exchange is caused by Damage/Defect on Arrival (DOA), Gravity will bear all costs and issue a full refund.

If the return is for other reasons, a returning fee will apply, including re-boxing and shipping costs.

Some payment transaction fees may not be refundable depending on the payment method.

2. Refunds

Once returned goods are received and inspected, we will send a confirmation email.

Refunds (minus applicable fees) will be processed within 10 working days to the original payment method.

Purchase from Non-Official Channels

Each distributor, dealer, or third-party platform has its own refund policy. We cannot refund purchases made outside our official website. Please contact the original place of purchase.

Disclaimer

This refund policy takes effect from 12.25.2025 and applies only to purchases made through Gravity's official website. Gravity reserves the right of final interpretation of these terms.

For any questions regarding refunds, please contact:
support@gravityplayer.com