Refund Policy

Cancellation of Unfulfilled Orders

1. Cancelling Fee

Gravity does NOT charge a cancelling fee for any cancelled orders before shipment and we will make a FULL REFUND of whatever we receive from the payment methods to our customer.

Please note, when we start a refund, most payment methods will return the transaction fee of the order as well, meaning that you get the same amount back, while some do not. If this is the case, the refunded amount will be smaller than what you paid.

To avoid any dispute, we will always make that clear through email before the cancellation takes effect.

2. Refunds

Once we receive a request to cancel an order from the customer, our customer support team will check the fulfillment status.

If the goods have not been shipped, the request will be automatically approved and a confirmation email will be sent to the customer.

Refunds will be processed and a credit will be applied to the customer's original payment method within 10 working days.

Price Match

1. Eligibility

We offer price match for orders placed through our official website within 14 days of purchase.

Conditions:
A. Requests must be submitted by the original purchaser.
B. Only pricing from our official website is eligible. Third-party or discount sites are not eligible.
C. Orders that have been invoiced or processed are not eligible for price match.

2. Refunds

To request a price match, please contact our customer support team with evidence of the price difference.

Once confirmed, we will issue a refund of the difference to your original payment method.

Return of Goods

1. Return Eligibility

Customers may request a return within 30 days of the delivery date. Returned items must be in their original condition.

To initiate a return, please contact our customer support team at support@gravityplayer.com for return authorization and instructions. Returns must be shipped to the return address provided by our team.

2. Damaged or Defective Products

If your product arrives damaged or is confirmed to have a manufacturing defect, please contact our customer support team for assistance.

We prioritize providing a free replacement for confirmed product defects covered by our after-sales policy. If a replacement is unavailable or not an appropriate solution, our customer support team will work with you to determine an appropriate resolution, including a refund where applicable.

Gravity Player will cover the applicable return shipping costs for confirmed product defects.

3. Return Shipping Costs and Fees

For returns for reasons other than product defects, customers are responsible for return shipping costs, and a 20% restocking fee will apply.

Our customer support team will provide return instructions and confirm any applicable fees before the return is finalized.

4. Refund Processing

Once the returned item is received and inspected, we will send a confirmation email. Approved refunds will be processed within 10 business days to the original payment method.

The time it takes for the funds to appear in your account may vary depending on your payment provider.

Purchase from Non-Official Channels

Each distributor, dealer, or third-party platform has its own refund policy. We cannot refund purchases made outside our official website. Please contact the original place of purchase.

Disclaimer

This refund policy takes effect from 12.25.2025 and applies only to purchases made through Gravity's official website. Gravity reserves the right of final interpretation of these terms.

For any questions regarding refunds, please contact:
support@gravityplayer.com