Privacy Policy

Last updated: May 18, 2026

At Gravity Player (www.gravityplayer.com), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, and shipping/billing address
Payment Information: Credit card details and billing information (processed securely through our payment providers; we do not store full card numbers)
Order Information: Products purchased, order history, and transaction details
Device & Usage Data: IP address, browser type, pages visited, time spent on site, and referring URLs
Communications: Messages you send us via email or contact forms

2. How We Collect Information

We collect information in the following ways:

Directly from you when you create an account, place an order, or contact us
Automatically through cookies and tracking technologies when you browse our website
From third-party services such as payment processors, shipping carriers, and analytics providers

3. How We Use Your Information

We use your personal information to:

Process and fulfill your orders, including shipping and delivery
Send order confirmations, shipping updates, and customer service communications
Send marketing emails and promotions (only with your consent; you may opt out at any time)
Improve our website, products, and customer experience
Detect and prevent fraud or unauthorized activity
Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share your data with trusted third parties only as necessary to operate our business, including:

Payment Processors: To securely handle transactions (e.g., Shopify Payments, PayPal)
Shipping Carriers: To deliver your orders (e.g., USPS, UPS, FedEx, YunExpress)
Analytics Providers: To understand website usage (e.g., Google Analytics)
Marketing Platforms: To send emails and manage campaigns (e.g., Klaviyo)
Legal Authorities: When required by law or to protect our rights

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser. Note that disabling cookies may affect certain features of our website.

We may use the following types of cookies:

Essential Cookies: Required for the website to function properly
Analytics Cookies: Help us understand how visitors interact with our site
Marketing Cookies: Used to deliver relevant advertisements and track campaign performance

6. Your Rights (California Residents – CCPA)

If you are a California resident, you have the right to:

Know what personal information we collect and how it is used
Request deletion of your personal information
Opt out of the sale of your personal information (we do not sell personal data)
Non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at support@gravityplayer.com.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order data is typically retained for up to 7 years for accounting and legal purposes.

8. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption, secure payment processing, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
support@gravityplayer.com